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Claims Service
What to do in the event of an incident?
The proof of good insurance is found in good claims handling. At Pantaenius we are proud of our reputation in the handling and settlement of claims, with quick and efficient claims handling being our highest priority. Please find below some measures to take in the event of a claim, all relevant claim forms as well as helpful information regarding the claims process itself.
In addition, our employees are available around the clock - outside office hours, you can also call our emergency number. Please do not hesitate to contact us directly if you need immediate assistance.
Your assistance is required to ensure that your claim is processed smoothly and quickly. Therefore, please proceed as follows:
- Take initial measures to minimise the damage.
- In acute emergency situations , we are available 24 hours a day via our emergency hotline +49 40 37091-370 . Minor damage should be reported within 2-3 days during normal office hours on +43 1710922219 .
- Report fire and explosion damage, burglary, theft, robbery, vandalism, embezzlement and fraud to the police.
- Take detailed photos of the damage.
- Always submit cost estimates or proof of value.
- Send us a detailed description of the damage.
- In the event of collision damage, submit an average report signed jointly with the other party.
- Never assign claims against your insurer to third parties.
- Collect all invoices and submit them together for settlement.
Pantaenius has a reputation for settling claims fairly and quickly which we are proud of, so please help us to help you and safeguard your investment.
Our top priority is to provide quick and competent support in the event of a claim. To ensure the smooth processing of your claim, please proceed as follows:
- Contact the Pantaenius claims department immediately - in an emergency around the clock on +49 40 37091370, for minor claims within 2-3 days during normal office hours on +49 40 370910.
- If you are unable to commence your journey, arrival and departure arrangements and, if applicable, the charter cruise should be cancelled immediately in order to keep the cancellation costs as low as possible.
- Please be sure to collect appropriate evidence about the incident itself and the scope of the Claim.
- Enclose the charter contract, evidence of the occurrence of the damage (damage photos, police report, certificate) and, if applicable, the cancellation invoice as well as the crew list of the charter company confirmed on site with your damage report.
Claims forms for download
What kind of medical treatment do you need?
In-Patient claims /claims likely to exceed €3.250/$4.250/£2.500/ medical evacuation/repatriation:
Please contact the International 24-hour Helpline on +49 40 37091-355 or Pantaenius@medical-administrators.com before the treatment commences.
All other medical claims:
You may visit a professionally registered medical practitioner of your choice. Send the paid original invoices, prescriptions and receipts to MAI Medical Administrators International together with the completed claim form, on which you will find their contact details. (We recommend that you make copies of all documents sent for your records).
For any questions, please contact the International 24-hour Helpline on +49 40 37091-355 or crew-claims@pantaenius.com.
Urgencies:
Please contact the International 24-hour Helpline on +49 40 37091-355 or Pantaenius@medical-administrators.com within 72 hours of the commencement of treatment to ensure all emergency treatment is covered.
What can you do if you suffer a work-related accident?
If you suffer a work-related accident, please ask your employer to contact Pantaenius. We will check if Employer's Liability cover is in place.