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Claims Service
What to do in the event of an incident?
Insurance is about many things but most of all its about efficient and proactive claims handling. At Pantaenius we listen to your concerns and manage all our claims in-house. Having your vessel damaged is always an unpleasant experience. Our team has the necessary expertise and knowledge, and is committed to manage even the most difficult of claims in a timely manner.
Please call our 24/7 emergency helpline if you require urgent assistance.
Your assistance is required to ensure that your claim is processed smoothly and quickly. Therefore, please proceed as follows:
- Take initial measures to minimise the damage.
- In acute emergency situations , we are available 24 hours a day via our emergency hotline +61 (0) 491 252 467 . Minor damage should be reported within 2-3 days during normal office hours on +61 (02) 9936 1670 .
- Report fire and explosion damage, burglary, theft, robbery, vandalism, embezzlement and fraud to the police.
- Take detailed photos of the damage.
- Always submit cost estimates or proof of value.
- Send us a detailed description of the damage.
- In the event of collision damage, submit an average report signed jointly with the other party.
- Never assign claims against your insurer to third parties.
- Collect all invoices and submit them together for settlement.
Pantaenius has a reputation for settling claims fairly and quickly which we are proud of, so please help us to help you and safeguard your investment.
