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* Pantaenius UK Limited is authorised and regulated by the Financial Conduct Authority (Authorised No.308688)

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To login to your account, please follow the link below. You will be redirected to the website of S.A.M. Pantaenius Monaco, Courtier d’Assurances Yachts, where your contracts have been concluded.

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+377 97 70 12 01
Monday till Friday 9h to 18h
claims@monaco.pantaenius.com
Claim notification also by e-mail
For emergencies outside opening hours: +377 680 86 94 40
  • Yacht Insurance
  • Charter Insurance
  • Crew Medical Insurance

Your assistance is required to ensure that your claim is processed smoothly and quickly. Therefore, please proceed as follows:

  • Take initial measures to minimise the damage.
  • In acute emergency situations , we are available 24 hours a day via our emergency hotline +377 680 86 94 40 . Minor damage should be reported within 2-3 days during normal office hours on +377 97 70 12 01 .
  • Report fire and explosion damage, burglary, theft, robbery, vandalism, embezzlement and fraud to the police.
  • Take detailed photos of the damage.
  • Always submit cost estimates or proof of value.
  • Send us a detailed description of the damage.
  • In the event of collision damage, submit an average report signed jointly with the other party.
  • Never assign claims against your insurer to third parties.
  • Collect all invoices and submit them together for settlement.

Pantaenius has a reputation for settling claims fairly and quickly which we are proud of, so please help us to help you and safeguard your investment.

You can download our claim forms here. Please note that there are different forms depending on the type of damage. If you have any doubts, please feel free to contact us. Our staff will be happy to help you choose the right form for your case.

Claims forms for download

Our top priority is to provide quick and competent support in the event of a claim. To ensure the smooth processing of your claim, please proceed as follows:

  • Contact the Pantaenius claims department immediately - in an emergency (and only in an emergency) around the clock on +377 680 86 94 40, for minor claims within 2-3 days during normal office hours on +377 97 70 12 01.
  • If you are unable to commence or continue your journey, the arrival and departure arrangements and, if applicable, the charter cruise should be cancelled immediately in order to keep the cancellation costs as low as possible.
  • Please be sure to collect appropriate evidence about the incident itself and the scope of the Claim.
  • Enclose the charter contract, evidence of the occurrence of the damage (damage photos, police report, certificate) and, if applicable, the cancellation invoice as well as the crew list of the charter company confirmed on site with your damage report.

You can download our charter claim forms here. Please note that there are different forms depending on the type of damage. If you have any doubts, please feel free to contact us. Our staff will be happy to help you choose the right form for your case.

 

Claims forms for download

What kind of medical treatment do you need?

In-Patient claims /claims likely to exceed €3.250/$4.250/£2.500/ medical evacuation/repatriation:
Please contact the International 24-hour Helpline on +49 40 37091-355 or Pantaenius@medical-administrators.com  before the treatment commences.
 

All other medical claims:
You may visit a professionally registered medical practitioner of your choice. Send the paid original invoices, prescriptions and receipts to MAI Medical Administrators International together with the completed claim form, on which you will find their contact details. (We recommend that you make copies of all documents sent for your records).
For any questions, please contact the International 24-hour Helpline on +49 40 37091-355 or crew-claims@pantaenius.com.
 

Urgencies:
Please contact the International 24-hour Helpline on +49 40 37091-355 or Pantaenius@medical-administrators.com  within 72 hours of the commencement of treatment to ensure all emergency treatment is covered.
 

What can you do if you suffer a work-related accident?
If you suffer a work-related accident, please ask your employer to contact Pantaenius. We will check if Employer's Liability cover is in place.

PANTAENIUS - a reliable partner
How important is certainty and peace of mind…
50
years

of experience guarantee an exclusive service approach and the most efficient claims management when you need it most.

100,000
customers

already place their trust in us and make Pantaenius the leading yacht insurance provider in Europe.

35,000
specialists

in our network help us deliver true local service and support you with advice and expertise all over the world.

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Our experienced staff is available 24 hours a day and always at your side in case of emergency.

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