Claims Service

What to do in the event of an incident?

The proof of good insurance is found in good claims handling. At Pantaenius we are proud of our reputation in the handling and settlement of claims, with quick and efficient claims handling being our highest priority. Please find below some measures to take in the event of a claim, all relevant claim forms as well as helpful information regarding the claims process itself.

In addition, our employees are available around the clock - outside office hours, you can also call our emergency number. Please do not hesitate to contact us directly if you need immediate assistance.

+48 58 355 82 60

Monday till Friday 9h to 17h

claims@pantaenius.pl

Claim notification also by e-mail

Your assistance is required to ensure that your claim is processed smoothly and quickly. Therefore, please proceed as follows:

Take initial measures to minimise the damage.
In acute emergency situations , we are available 24 hours a day via our emergency hotline +48 668 030 056 . Minor damage should be reported within 2-3 days during normal office hours on +48 58 355 82 60 .
Report fire and explosion damage, burglary, theft, robbery, vandalism, embezzlement and fraud to the police.
Take detailed photos of the damage.
Always submit cost estimates or proof of value.
Send us a detailed description of the damage.
In the event of collision damage, submit an average report signed jointly with the other party.
Never assign claims against your insurer to third parties.
Collect all invoices and submit them together for settlement.

Pantaenius has a reputation for settling claims fairly and quickly which we are proud of, so please help us to help you and safeguard your investment.

You can download our claim forms here. Please note that there are different forms depending on the type of damage. We therefore recommend that you contact us before completing the form. Our competent staff will be happy to help you choose the right form for your individual claim.

Our top priority is to provide quick and competent support in the event of a claim. To ensure the smooth processing of your claim, please proceed as follows:

Contact the Pantaenius claims department immediately - in an emergency around the clock on +49 40 37091370, for minor claims within 2-3 days during normal office hours on +48 58 355 82 60
If you are unable to commence your journey, arrival and departure arrangements and, if applicable, the charter cruise should be cancelled immediately in order to keep the cancellation costs as low as possible.
Please be sure to collect appropriate evidence about the incident itself and the scope of the Claim.
Enclose the charter contract, evidence of the occurrence of the damage (damage photos, police report, certificate) and, if applicable, the cancellation invoice as well as the crew list of the charter company confirmed on site with your damage report.