Privacy Policy

This privacy policy is intended to provide you with information about the way we handle your personal data when you visit our website. Further information about what data concerning you we process and why if you contact us “off-line” can also be found on this website. In the following you will find general information in respect of our data protection and the information in accordance with Art. 13 and Art. 14 of the General Data Protection Regulation (GDPR).

Information in accordance with Art. 13 GDPR Customers and interested parties

Information in accordance with Art. 13 GDPR Insurers, agents and brokers

Information in accordance with Art. 13 GDPR Service providers and suppliers

Information in accordance with Art. 13 GDPR Personal data, applications

Your rights in relation to your data are set out at the end of this privacy policy. These apply to all data processing specified in this policy, irrespective of whether or not this in on the website.

The following generally applies: You can use this website without us knowing your identity or trying to gain knowledge of your identity. The personal data (the “digital tracks”) that are left when visiting a website do not only include any data provided in contact forms such as name and address, but also IP addresses. Personal data are all information that directly identify a person or that make a person identifiable by reference to other features. “Personal data” is referred to as “data” throughout this text.

An IP address is the number for a device (laptop, tablet, smartphone etc.) that allows the respective device to be identified on the internet. This means that the IP address of the computer accessing the website must be known when moving between websites on the internet. However, we do not know the identity of the respective user and we also do not attempt to gain knowledge of their identity. IP addresses are collected on this website for security-related assessments and are deleted after one year.

If you access our website www.pantaenius.de, your browser automatically sends information to the server of our website. This information is temporarily stored in a so-called log file. Your full IP address is not collected or stored by us. This address is collected / stored exclusively in a truncated and therefore anonymised form.

The following information is collected when accessing our website without any further action on your part and is erased after one year:

• Date and time of access;
• Name and URL of the accessed website;
• Website from which the request originated (referrer URL);
• Browser used and, if applicable, your computer’s operating system and the name of your access provider.

We need these data because:

• the smooth establishment of a connection to the website must be ensured
• system security and stability needs to be assessed and monitored
• various other administrative purposes are handled in this way.

 Sentence 1 of Art. 6 (1) (f) GDPR allows us to collect your data for these purposes (legal basis). Our legitimate interest is based on the purposes for data collection listed above. We also use so-called cookies and other services when you visit our website. You can find more details about this below under “Cookies“ and “Analytics Tools”.

If you send us an email, we store your contact data and the content of the email and use them to process your query. Please note that an unencrypted email is not sufficiently protected from third parties gaining knowledge of, making changes to or erasing such data. If you do not wish to take this risk, please contact us by telephone.

Legal basis: Art. 6 (1) (b) and Art. 6 (1) (f). Our legitimate interest in processing your data is to provide you the opportunity to contact us via email. For compliance purposes, your data remain stored in a restricted access archive in our system for 6 years to 30 years.  

Your data may be transferred if:

• you have given your express consent for this (sentence 1 of Art. 6 (1) (a) GDPR).
• such transfer is necessary for us because we wish to assert legal claims and we have no reason to assume that you have an overriding interest that requires your data not being transferred (sentence 1 of Art. 6 (1) (f) GDPR).
• we are obliged by law to transfer your data (sentence 1 of Art. 6 (1) (c) GDPR).
• you have chosen a payment method that requires the essential data to be transferred to an external payment service provider
• we are obliged by law to carry out a check on any existing embargoes and sanctions.

We use the analytics tool “Google Analytics” on our website in order to record and evaluate statistics regarding the use of our website and to continuously improve our offer on the basis of the results.

Google Analytics also uses cookies. The information about your use of our website obtained via the cookie is transferred to and stored on a Google server in the USA.

Google uses the information recorded in the cookies on our behalf in order to evaluate your use of our website. In this way we can, for example, compile reports about website activity and identify which pages are particularly accessed the most, where the access originates from and how long visitors spend on the pages. Pseudonymised user profiles can be created for the user from the processed data.We only use Google Analytics with IP anonymisation activated. This means that your IP address is truncated by Google. IP addresses are already usually truncated in Europe. Only in exceptional circumstances will the full IP address be transferred to a Google server in the USA and truncated there.

We also use the remarketing or “similar target groups” function of Google. 

We use this function to place interest-based, personalised adverts on third-party websites in the Google Display Network.

The legal basis is Art. 6 (1) (f) GDPR. Our legitimate interest is the analysis, optimisation and the commercial operation of our website.

In order to enable this advertising service, Google stores a cookie on your device (e.g. your laptop) during your visit to our website via your web browser. This cookie collects details about your visit and use of our website (which pages you visited, how long you stayed on them, etc.) in an anonymised form. Personal data are not disclosed to third parties as a result of this. If, after visiting our website, you visit another website in the Google Display Network, you may see adverts that are connected to our website and that show the offers contained on our website.

Using cross-device marketing, Google can track your usage patterns, even across several devices, so that you may also be shown interest-related, personalised adverts if you change device, e.g. if you use your smartphone after using your laptop. 

The data we send to Google and that is linked with cookies, user IDs or advertisement IDs are automatically deleted after 14 months. Data that have reached the end of the retention period are deleted automatically once a month.

You can prevent the storage of cookies using the appropriate settings on your browser software.

You can also prevent Google from collecting the data created by the cookies and relating to your use of the website and you can prevent Google from processing such data by downloading and installing the browser plugin available at the following link:

https://tools.google.com/dlpage/gaoptout?hl=en-GB.

Google itself provides further opportunities for settings and objections so that you can influence how the data you have left on the internet is processed.

https://policies.google.com/technologies/partner-sites?hl=en-GB (“How Google uses information from sites or apps that use our services”)

https://policies.google.com/technologies/ads?hl=en-GB (“Advertising”).

http://www.google.com/settings/ads (“manage information used by Google to display adverts”).

In order to prevent Universal Analytics from collecting data from several devices, you must opt out on all systems used. Click here to set the opt-out cookie.

On this website, we use so-called social plugins from the network facebook.com, which is operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”). The plugin, also referred to as the “Facebook button” allows a direct link to be made from our website to the contents of Facebook.

Facebook is certified under the so-called privacy shield agreement. Companies with this certification are accepted in Europe as (non-European) companies who comply with European data protection law.

https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active

If you click on the Facebook plugin on our website, your device creates a direct link to the Facebook servers. This procedure allows data concerning you to be transferred to Facebook and user profiles to be created for you. We have no control over the extent of the data that Facebook collects using this plugin and therefore inform users in accordance with our state of knowledge.

By integrating the plugin on our website, Facebook obtains information that you have accessed one or more pages of our website. If you are also logged into Facebook, Facebook can allocate your visit to your Facebook account. If you, for example, click the Like button or leave a comment, your device transfers the relevant information directly to Facebook and stores it there.  If you are not a Facebook member, there is still the possibility that Facebook will gain knowledge of and store your IP address. According to Facebook, only an anonymised IP address is stored in Germany.

The purpose and scope of the data collection and the further processing and use of your data by Facebook and your rights and settings options for protecting your privacy can be found in the Facebook data protection policy. www.facebook.com/about/privacy/. If you are a Facebook member but do not wish Facebook to collect data concerning you via our website and to link the same to data concerning you stored by Facebook, first log out of Facebook, delete your cookies and then visit our website. Further settings and objections to the use of data for marketing purposes are available in your Facebook profile settings. https://www.facebook.com/settings?tab=ads

In the same way that our website allows interaction with Facebook, functions and contents of the service Twitter are associated. Twitter is provided by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. If you are a Twitter member, Twitter can allocate visits to websites that enable an interaction with Twitter to your profile. You can find Twitter’s data protection policy here:

https://twitter.com/de/privacy#update 

Just like Facebook, Twitter is certified under the Privacy Shield Agreement and is therefore accepted as a company that complies with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000TORzAAO&status=Active)

We use embedded YouTube videos in enhanced data protection mode. YouTube is a service provided by Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA.

This enhanced data protection mode is provided by YouTube and ensures that YouTube does not store any cookies with personal data on your computer.

If you access pages on our website containing an embedded video, a connection is made to YouTube’s servers and your browser is instructed to display the content on the web page. The IP address is transferred when accessing the website and in order to embed the video. This cannot be allocated if you have not logged into YouTube or any other Google service before accessing the website or are not permanently logged into the same.

If you are logged into YouTube at the same time, this information is allocated to your YouTube member account. You can prevent this by logging out of your member account before visiting our website.

As soon as you play an embedded video by clicking on “start”, YouTube only stores cookies on your computer that do not contain any personally identifiable data when in enhanced data protection mode. You can prevent these cookies using the appropriate browser settings and extensions (source: YouTube “Activating enhanced data protection mode for embedded videos”).

Google provides further information regarding YouTube data protection via the following link: https://www.google.de/intl/de/policies/privacy/

If needed, you can contact us via video chats. For video chats Pantaenius uses Microsoft Teams. Microsoft Teams is an offering of Microsoft Corporation.
The use of Microsoft Teams is subject to Microsoft's terms of use and privacy policy.
Privacy policy: privacy.microsoft.com/de-de/privacystatement
Terms of use: www.microsoft.com/de-CH/servicesagreement/

By using Microsoft Teams, you accept Microsoft's terms of use and privacy policy.

Since we use LiveChat, Inc.’s Services you may be interested in reviewing their privacy policy available under the following links:
LiveChat's privacy policy: https://www.livechat.com/legal/privacy-policy/

We only store and process your personal data when you have voluntarily supplied us with it such as by filling in a contact form or signing up to the Service. Your personal data will only be disclosed or otherwise transmitted if this is necessary to implement the contract, render our Services or you have given your prior consent.

Legal basis: Art. 6 (1) (b) and Art. 6 (1) (f). Our legitimate interest in processing your data is to provide you the opportunity to contact us via Live Chat. For compliance purposes, your data remain stored in a restricted access archive in our system for 6 years to 30 years.

We have appointed a company data protection officer who provides us with constant support and advice in relation to compliance with data protection provisions:

PrivCom Datenschutz GmbH

Dr. Bettina Kähler

Rothenbaumchaussee 165 · 20149 Hamburg

E-Mail: info@privcom.de Web: www.privcom.de 

In accordance with Art. 15 GDPR, you can obtain information as to whether or not we store any personal data concerning you. If we store data concerning you, you have the right to obtain information regarding a range of further points relating to how we handle your data, such as which data we store, the reason we process them and how long they are stored.

If we have inaccurate or incomplete data concerning you, you can request that we rectify such data (Art. 16 GDPR).You can also request the erasure of your data (Art. 17 GDPR). However, there may be reasons for which we are not permitted or not required to erase your data. These reasons are set out by law. If you request us to erase your data, we will check whether any such exceptions apply. If not, we will erase your data. The alternative to erasing your data is the restriction of processing your personal data in certain cases (Art. 18 GDPR). Let us know how you wish to proceed and we will check the statutory provisions to find a way that suits both your and our interests.

Art. 20 GDPR provides that, in certain circumstances, we must provide you with your personal data in a structured, commonly used and machine-readable format if you so request.

We have referred to our “legitimate interests” allowing us to process your data a few times in this privacy policy. If we process your data on the basis of our “legitimate interests”, you can object to such data processing (Art. 21 GDPR). To object, the above provision requires you to provide grounds “relating to your particular situation”.

If you wish to assert these rights, an email to dataprotection@pantaenius.com will suffice. Please be aware that we then need to verify your identity to ensure that we do actually only send information regarding your data or your data itself to you. After the identity check, we will deal with your request and contact you without delay.

If you believe that we do not comply with the data protection provisions regarding the processing of your data on this website, you can complain to a data protection supervisory authority:

Director General Mrs Eva Håkansson

Box 8114 / Drottninggatan 29 5th floor

SE-Schweden - 104 20 Stockholm

T: + 46 8 657 6100

F: + 46 8 652 8652

E-Mail: datainspektionen@datainspektionen.se

Homepage: http://www.datainspektionen.se