Privacy Policy

• Your personal data (any information which identifies you, or which can be identified as relating to you) for example, names and titles, addresses, date of birth, contact details including phone numbers and email address, financial details such as direct debit, bank account or credit/debit card details and other information we may require including details of your vessel and yourself, for example, sailing experience and qualifications.
• Photographs (to help us manage policies and assess claims) 
• Special categories of personal data (sensitive data) which may include, but is not limited to, previous claims information, medical history and criminal record information.
• Account login details 
• Details of joint policyholders or policy beneficiaries: When providing information about others you confirm that you have the consent of these individuals to supply their personal information.
• Details of third party claimants

Website

• Using our online forms including call back requests, taking part in surveys and entry into competitions or prize draws.
• Post, Telephone, Fax, SMS, Email

Cookies

• Our website uses cookies (files which contain technical information which are stored by our website on your computer or other access device).  You can control the use of cookies via your browser. For further information on the cookies used on Pantaenius.co.uk please read the Pantaenius Cookie Policy
• Google AD Identifier: If a person visits our website by clicking a link on one of our partner websites, Google AdID is used to enable us to determine which website the visit came from.
• IP addresses:  Saved temporarily in server log file for technical fault diagnosis only. They are deleted regularly and we do not use IP addresses to identify individuals.

Interact with us using Social Media.

Please read the Pantaenius Social Media Policy.

To provide insurance services:

•  You ask for a quote
• You make customer enquiries
• You register a claim
• You are a third party claimant
• Or to communicate with you to support the provision of insurance services.

• Do what we are required to do by law or regulation
• To administer and improve our services
• To inform you about and promote products (marketing)

Legal Basis:

We collect this information:

• For the performance of our contract with you
• To meet our legal or regulatory obligation
• For our legitimate business interests
• You have given consent for us to collect your personal information

To provide insurance services: When you request an insurance quote from us, you purchase an insurance policy from us or make a claim, both the Insurer and Pantaenius will use this information about you: 

• To assess the insurance risk, to calculate the premium, to provide a quotation and any special terms that may apply to that policy.
• To incept, adjust, maintain and renew the policy.
• To administer your policy and process the payment of premium and claims.
• To contact you about the policy and
• To provide claim handling services

Do what we are required to do by law:  

• To help make sure our customers are being treated fairly
• To deal with complaints
• To help prevent and detect crime
• To fulfil any legal or regulatory requirement
• Prevent Fraud
• To inform you about and promote products (marketing)
• To administer and improve our services 

Legal Basis:

We use this information:

• For the performance of our contract with you
• To meet our legal or regulatory obligation
• For our legitimate business interests
• You have given consent for us to process your personal information

We may share your personal information with the following:   

• Insurance companies we work with
• Regulatory agencies
• Surveyors, claims investigators, legal representatives
• Claims handling service providers
• Financial institutions e.g marine mortgage provider 
• Fraud prevention agencies that provide databases and services
• Law enforcement or government agencies

We would like to keep you informed about products and services that we believe will be of interest to you.  Where consent has been given, we will contact you from time to time by telephone, post, email, SMS to keep you informed with news, products and services including but not limited to boat insurance together with carefully selected offers or promotions which we feel may be of interest to you. We may also contact you to undertake consumer research via an online survey. There is no obligation for you to partake in any consumer research and we will inform you, at the time, as to the intended use of this information.  You have the right at any time to stop us contacting you for marketing purposes. If you wish to exercise this right please email hello@pantaenius.com with the email address you want removed or write to us at the following address: The Office Manager, Pantaenius UK Limited, Marine Building, 1 Queen Anne Place, Plymouth, PL4 0FB

Data will not be retained for longer than is necessary. We will retain your personal information for the duration of our business relationship and afterwards for as long as is necessary and relevant for our legitimate business purposes, or as otherwise required by law or regulation. Where we no longer need your personal information we will dispose of it in a secure manner, without future notice to you.

The GDPR provides the following rights for individuals: 

• the right to be informed about how we use your information;
• the right to obtain access to your information;
• the right to have your information rectified or erased or to place restrictions on the processing of your information;
• the right to have any information you have provided on an automated basis returned to you in a structured, commonly used and machine-readable format, or sent directly to another company if this is technically feasible;
• the right to object to your information being processed based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);direct marking (including profiling); and processing for purposes of scientific/historical research and statistics;
• the right to object to any decisions based on the automated processing of your personal data (including profiling); and
• the right to withdraw consent at any time.

If you would like a copy of some or all of your personal information that we hold, please email hello@pantaenius.co.uk or write to us at the following address: The Office Manager, Pantaenius UK Limited, Marine Building, 1 Queen Anne Place, Plymouth, PL4 0FB. In certain circumstances, for instance if the request is excessive or asking for information which has already been provided, we may make a small charge for this service.

If necessary for the preparation or administration of an insurance policy or the settlement of a claim, we may transfer your data to countries outside the EEA to Pantaenius branch offices/subsidiaries or in relation to a claim, to country(s) where the damage occurred or where settlement is due.

Data we hold is stored as digital data. Digital data are stored in digital files, emails and within secure databases on our secure, private networks. The networks are protected from outside by modern security systems and multiple layered firewalls. Data are secured, within our organisation, by security policy, and appropriate access is provided to users based on required tasks related to job roles. The digital systems are also supported by a business continuity replica system, securely held within our own private premises, and which is updated and tested regularly. 

MAD (Plymouth) Limited own Marine Building. MAD (Plymouth) Limited are registered with the Information Commissioner’s Office in the United Kingdom, and are authorised to hold and process personal data in relation to facilities management in connection with the leaseholders and tenants of Marine Building.

MAD (Plymouth) Limited monitors and records movement on the approaches to and within Marine Building for the purposes of crime prevention and public safety. Events monitored include people and vehicles arriving and leaving the premises, and a constant watch over the company cars. The recorded footage is viewed by MAD (Plymouth) Limited designated staff for the above purposes only. The recorded footage is retained for up to 30 days, after which it is securely deleted.  MAD (Plymouth) Limited will not pass on recorded footage to any third party, except for the police. Audio information is not recorded by the CCTV system.

Legal Basis:

MAD (Plymouth) Limited collect and use this information:

• To perform and fulfil a contract
• To meet legal or regulatory obligation
• The legitimate business interests of MAD (Plymouth) Limited

Links to other websites:  Our website may contain links to and from the websites of our partner networks. If you follow a link to any of these websites, this Privacy Notice will no longer apply. These sites will have their own privacy policies. We are not responsible for the information handling practices of third party sites or services. Please therefore read the privacy policies on those sites or services before submitting any personal data. If visiting social media sites from our website, please read the Pantaenius Social Media Policy.

We may change our Privacy Policy from time to time to ensure it remains up to date and reflects how and why we use your personal data. Please periodically re-visit this web page for the latest version. This Privacy Policy was last updated on 12th May 2023.